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Confirmação de Idade

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Terms & Conditions

  1. Object

    1.1 - These General Conditions are intended, with the order form and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Garrafeira do Carmo Online Store Service (Agostinho Sousa Pereira), headquartered at Rua do Carmo nº 17-18, 4050-164, Porto, under the unique registration and identification number of individual person nº 154 197 890, designated as Garrafeira do Carmo.

    1.2 - These General Conditions are intended, with the order form and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Garrafeira do Carmo Online Store Service (Agostinho Sousa Pereira), headquartered at Rua do Carmo nº 17-18, 4050-164, Porto, under the unique registration and identification number of individual person nº 154 197 890, designated as Garrafeira do Carmo.

  2. Product, Pricing and Content Information

    2.1 - When making a purchase at Garrafeira do Carmo's online store, the user declares that he is over 18 years of age and does not have any legal impediment or restriction that prevents him from purchasing alcoholic beverages.

    2.2 - When purchasing promotional items, as wine is a natural product, older vintages are subject to non-controllable changes. As such, Garrafeira do Carmo cannot be held responsible for the quality of these wines, which is the responsibility of the customer.

    2.3 - Garrafeira do Carmo reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. All items for sale are subject to existing stock.

    2.4 - The images that illustrate each product at Garrafeira do Carmo are merely illustrative, sometimes they may not correspond to the reality of the product (in the case of a change of label/bottle by the producer) and may differ from the product subsequently delivered, being also subject to these same products, the stockout.

    2.5 - Despite Garrafeira do Carmo's efforts, some products may have an inaccurate price, which is why the company checks prices whenever it processes orders. Consequently, the prices presented at Garrafeira do Carmo are merely indicative and do not constitute a contractual proposal. If the price is higher, Garrafeira do Carmo will inform the customer of this situation by e-mail and will wait for their decision to accept the new price or cancel the order within 15 days from the date the e-mail was sent. mail.

    2.6 - Under Portuguese law, all prices shown at Garrafeira do Carmo include the respective current VAT rates, unless otherwise indicated.

  3. Ordering and Payment

    3.1 - The Garrafeira do Carmo website, in its current form, only allows customers to register on the page and thus be able to place the desired products in the shopping cart, so the purchase process is not complete. You will be contacted by e-mail to the registered contact address, in order to be informed of shipping costs and the respective bank details for bank transfer or any other payment method that we may provide.

    3.2 - All orders at Garrafeira do Carmo will only be processed after the effective receipt of payment. The formalization of the order in itself does not constitute a reservation of the products.

    3.3 - If an order cannot be satisfied in part or in full, the customer will be immediately contacted by Garrafeira do Carmo in order to find the most suitable solution.

    3.4 - Payments are received in euros, regardless of the currency in which the transaction is carried out, the conversion fees for payments made in other currencies must be borne by the customer.

    3.5 - Garrafeira do Carmo, in some cases, may request documents in order to proceed with the processing of the order.

  4. Shipping costs

    4.1 - To the prices shown on the products, the respective value of the postage is added to each order. The shipping cost depends on the weight of the order and its delivery destination. This amount of postage will always be given by email before you intend to make payment. Please note that the factors in this calculation may vary and change without prior notice.

  5. Applicable Law

    5.1 - All purchases made on the Garrafeira do Carmo website are subject to Portuguese legislation. Any conflict or divergence in the interpretation of the General Conditions of Online Sales will be submitted to the competent Portuguese Court.

    5.2 - If the Client is located outside Mainland Portugal, Garrafeira do Carmo informs from the outset that any legal proceeding must be exclusively filed in the Portuguese Courts.

    5.3 - Under the terms and for the purposes of the provisions of art. 18 of Law No. 144/2015, of 8 September, informs that the ADR entity available is the Consumer Conflict Arbitration Center of Porto, with the following contacts:

    Street Damião de Góis, 31, Loja 6, 4050-225, Porto:
    Tel: +351 22 550 83 49
           +351 22 502 97 91
           +351 22 502 61 09

    cicap@cicap.pt

    5.4 - Garrafeira do Carmo will not accept the return of the product after it has been used, or if it has been altered or modified.



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